Operating Hours Mon-Sat, 9:00 AM to 6:00 PM (EST)

Returns & Refunds Policy

  • Initiating a Return:

    • Ensure the item remains unused, in its original condition, and with all tags attached.
    • Returns accepted within 30 days from the purchase date.
  • Refund Process:

    • Refunds issued promptly to the original payment method after receiving and inspecting the returned item.
    • Allow 5-7 business days for the refund to be processed. Provide visual evidence for expedited processing.
  • Steps to Start a Return:

    • Contact customer service at support@jaunty.store with the reason for return and your order number.
    • Await instructions on the return shipment address.
    • Upon verification of return (typically within 72 hours), receive a confirmation email.
    • Refunds, if applicable, processed within 7 days. Additional 3-5 working days may be required for bank processing.
  • Coverage Scenarios:

    • Customer Remorse: Return shipping costs responsibility of the customer. Refund issued for item cost minus original shipping fee.
    • Faulty Product: Provide clear images of the defect to support@jaunty.store. Full refund issued upon inspection.
    • Package Damaged: Document damage with photos and contact immediately. Resolution provided by offering replacement or refund.
    • Wrong Size: Email support@jaunty.store for instructions. Correct size dispatched upon receiving the item or refund issued.
    • Product Does Not Arrive: Contact immediately if past expected delivery date. Prompt resolution provided, refund issued if necessary.
  • Cancellation Policy:

    • Contact support@jaunty.store for cancellations after confirmation. No loss incurred from cancellation.

For inquiries or concerns, contact support@jaunty.store.

Thank you for choosing Jaunty. We value your trust and look forward to providing exceptional service.

ADDRESS: 18125 Hudsoon LN , Saucier, MS 39574-8592, United States.

CUSTOMER SERVICES: Mon-Sat: 9:00 am– 6:00 pm.

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