• Initiating a Return:

  • Ensure the item remains unused, in its original condition, and with all tags attached.
  • Returns accepted within 30 days from the purchase date.

• Refund Process:

  • Refunds issued promptly to the original payment method after receiving and inspecting the returned item.
  • Allow 5-7 business days for the refund to be processed. Provide visual evidence for expedited processing.

• Steps to Start a Return:

  • Contact customer service at support@jaunty.store with the reason for return and your order number.
  • Await instructions on the return shipment address.
  • Upon verification of return (typically within 72 hours), receive a confirmation email.
  • Refunds, if applicable, processed within 7 days. Additional 3-5 working days may be required for bank processing.

• Coverage Scenarios:

  • Customer Remorse: Return shipping costs responsibility of the customer. Refund issued for item cost minus original shipping fee.
  • Faulty Product: Provide clear images of the defect to support@jaunty.store. Full refund issued upon inspection.
  • Package Damaged: Document damage with photos and contact immediately. Resolution provided by offering replacement or refund.
  • Wrong Size: Email support@jaunty.store for instructions. Correct size dispatched upon receiving the item or refund issued.
  • Product Does Not Arrive: Contact immediately if past expected delivery date. Prompt resolution provided, refund issued if necessary.

• Cancellation Policy:

  • Contact support@jaunty.store for cancellations after confirmation. No loss incurred from cancellation.

For inquiries or concerns, contact support@jaunty.store.

Thank you for choosing Jaunty. We value your trust and look forward to providing exceptional service.